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Posted: Tuesday, March 7, 2017 7:19 PM

Job Description:/h3:
Job Description:
Lead a small technical team tasked with provisioning of new services and troubleshooting of existing ones.
Supervise the day:to:day operations leading to deliver new contracted services on a timely fashion, and provide post:installation troubleshooting to keep installed services running smoothly.
Analyze, design and implement SOP to optimize the quality of the service delivery and the quality perception of the company clients.
Research and implement Industry best practices to improve overall efficiency of the Operations Team.
Keep track of resources allocation and costs associated with hardware and manpower.
Utilize KPIs to measure the performance of the Operations Team and suggest the necessary improvements, including hiring more personnel.
This is a client facing position that will be the face of the company in anything related to service installation and troubleshooting.

Education and Experience:
College degree in engineering is preferable.
At least 5 years background in technical positions with direct contact with IP Networking, including ISP Operations, MPLS data networks, and IP Telephony (VoIP, SIP trunking).
At least 2 years in a supervisor position leading a technical team.
At least 2 years of proven experience in a client facing position.
Native English speaker (Spanish is a plus).

Key Competencies:
Self:organized, needs little supervision.
Proactive, team player and client oriented.
Excellent communications skills.
Used to work under pressure.
Company Description:/h3:
Convergia is a multinational full service telecommunications company with Global presence and more than 18 years in the market. We have offices in all countries in North America, and several countries in Latin America, however our reach is global and we provide services all around the word. We have a very strong and diversified portfolio of services ranging from standard Internet and voice services all the way to tailor made Professional Services, and also a full suit of cloud solutions. Our focus is the SME and large Corporations that are looking for a Global Technology Partner, provides them with a one:stop:shopping for all their Telecom and IT needs.
Convergia is part of an Economic Group lead by third biggest company in Canada, and the also third largest company in the electronics components industry, with more than 30,000 employees and 165 offices worldwide, the Group has annual revenues in excess of 6 billion USD.


• Location: Miami

• Post ID: 47584118 miami is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017