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Posted: Tuesday, November 7, 2017 9:01 PM


Did you know that Gartner positioned eXcell as a Leader in its Magic Quadrant for End User Outsourcing? Come work for the leader today!

* * * Contract to Hire Opportunity * * *

The NOC Network Support Specialist / Engineer will work with a team to ensure the availability and reliability of the in-house voice, data, and wireless network communication services.

The role requires a specialized depth and/or breadth of expertise that can interpret internal or external business IT issues and recommend best practices to resolve network problems and work on the Future Network Architecture project to assist with the NOC migration Layer 2 and 3 testing.

  • Responsible for Tier 1 and 2 troubleshooting for all monitored network alerts for Cisco and Nortel Routers and Switches and Checkpoint Firewalls
  • Works with the IM Teams and third party vendors to troubleshoot network connectivity issues for VoIP / voice, data and wireless services
  • Analyzes and resolves network hardware, OS software and performance problems in a timely and accurate fashion

  • Cisco Center – Contact Center Express experience
  • Experience executing configuration changes to Unity Connection voicemail server, Communications Manager (CM) and updates to CER server, in support of service restoration or routine change requests
  • Ability to install, configure, and troubleshoot issues with enterprise router and switched networks
  • Respond to, analyze and resolve network hardware, software and performance problems in a timely and accurate fashion
  • Collaborate with the NOC team and management to troubleshoot and resolve IT network infrastructure issues
  • Must understand and know the current network and routing protocols including TCP/IP, OSPF, BGP, IPSec, and SSL
  • Knowledge of Wireshark, port scans, sniffers, flukes probes and/or other network testing equipment
  • Must have the ability to effectively prioritize task

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit


• Location: Miami

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