search > Miami jobs > Miami restaurant/retail

Posted: Monday, May 22, 2017 9:11 PM

Job Description:/h3:
Welcomes and registers guests who are arriving in the hotel/s. Fulfills guest requests for information and assistance with outmost courtesy and professionalism. Presents guest orientation sessions for new arrivals. Familiar with local area and provides dining, shopping, entertainment, attraction, and travel information to hotel guests and residents. Makes suggestions and places reservations per guest request. Promotes food and beverage facilities and recreational activities. Follows up with guests in an exceptionally timely, thorough, and professional manner. Maintains proper condition of hotel/s lobby and oversees the provision of hotel amenities.

1. Maintain complete knowledge of and comply with all departmental policies/service
2. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
3. Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
4. Maintain positive guest relations at all times.
5. Resolve guest complaints, ensuring guest satisfaction.
6. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
7. Maintain complete knowledge at all times of:
a) all hotel features/services, hours of operation.
b) all room types, numbers, layout, decor, appointments and location.
c) all room rates, special packages and promotions.
d) daily house count and expected
e) room availability status for any given day.
f) scheduled in:house group activities, locations and times.
g) all hotel and departmental policies and procedures.
8. Access all functions of the computer system.
9. Answer department telephone within three rings, using correct greeting and telephone etiquette.
10. Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
11. Ensure that current information on rates, packages and promotions is available at the Front Desk and that all staff are knowledgeable on such.
12. Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.
13. Attend scheduled meetings with manager and review all information pertinent to the business.
14. Ensure proper grooming and attire; rectify any deficiencies prior to reporting to your workstation.
15. Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies.
16. Monitor the hotel front entrance and resolve any congested situations.
17. Greet all guests as they enter and leave the hotel.
18. Monitor the check:in/check:out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
19. Maintain communication logs and ensure that guest requests are followed up within 15 minutes.
28. Monitor guest mail and ensure that it is processed according to procedures.
29. Monitor and ensure that express check:outs (if available) are processed through the system.
30. Observe guest reactions and confer frequently with management to ensure guest satisfaction.
31. Assist guests with reports of lost/stolen articles, following hotel policy.
32. Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
33. Contact newly registered guests 15 minutes after check:in to establish guest satisfaction; resolve any dissatisfaction immediately. Document each call according to procedures.
34. Ensure security of guest room access.
35. Monitor and ensure that all cashiering procedures comply with Accounting policies and standards:
a) Contracted banks
b) Shortages/overages
c) Late charges
d) Petty cash/paid outs
e) Adjustments
f) Posting charges
g) Making change for


• Location: Miami, Miami Beach

• Post ID: 51193563 miami is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017