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Posted: Friday, August 25, 2017 6:25 AM

Description
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

"Our jobs aren't just about telling guests about the local attractions. Instead, we want to build an experience that is memorable and unique. Our Insiders take the initiative to become experts in the local area and build partnerships across community to ensure that our guests get the most out of their stay. They are empowered to use creativity and originality to deliver unique and personalized experience that showcase all the area has to offer and in ways that engage and inspire our guests. Our Insiders are not only responsible for delivering this information to guests, but also for educating other associates to build knowledge across the hotel".

Create Opportunity.

Build and leverage relationships in the right places with the right people to provide exclusive access for the W guest and the latest and hottest for the hotel.

Engage and Personalize.

Interact with guests proactively before and after arrival. Keep a continually refreshed storehouse of experiences. Find the special and make it happen.

Create a Culture.

Partner with every talent member to ensure guests’ experiences are elevated with access. Whatever that takes. Work with your entire team to find out their individual passions and knowledge to share with guests. Spread the W Insider culture: help your team be W Insiders, too.

Drive Awareness.

It’s not a secret: tell everybody. Be the voice of the W Brand in all the hottest, newest, coolest places. Pass information to Marketing and PR. Make yourself known in an authentic and likable way.

The W Insider connects, differentiates and elevates the guest experience with extraordinary experiences.

The W Insider creates an Insider Culture at the hotel – with guests, the team and the community.


Anticipating and uncovering what will WOW the guest, and empowered to act, the W Insider uses networks, relationships and access to connect the newest, latest and coolest to theW brand and the W guest.

Qualification
Job Summary

Our jobs aren’t just about telling guests about the local attractions. Instead, we want to build an experience that is memorable and unique. Our W Insiders take the initiative to become experts in the local area and build partnerships across the community to ensure that our guests get the most out of their stay. They are empowered to use creativity and originality to deliver unique and personalized experiences that showcase all the area has to offer and in ways that engage and inspire our guests. Our W Insiders are not only responsible for delivering this information to guests, but also for educating other associates to build this knowledge across the hotel.


  • MUST BE BI-LINGUAL
  • MULTI-LINGUAL PREFERRED
  • PREVIOUS HOTEL EXPERIENCE PREFERRED
  • MUST BE AVAILABLE TO WORK 365 DAYS/YR, AM OR PM SHIFTS
  • MUST BE PROFICIENT UTILIZING SOCIAL MEDIA PLATFORMS

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Click here for more info: https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=170019NC&lang=en


• Location: Miami

• Post ID: 62563318 miami
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