Posted: Monday, November 6, 2017 8:21 PM
Invitation Homes is a leading owner and operator of single-family homes for lease, offering residents high-quality homes in desirable neighborhoods across America. With nearly 50,000 homes for lease in 13 markets across the country, Invitation Homes is meeting changing lifestyle demands by providing residents access to updated homes with features they value, such as close proximity to jobs and access to good schools. Our mission, "Together with you, we make a house a home," reflects our commitment to high-touch service that continuously enhances residents' living experiences and provides homes where individuals and families can thrive. If you're passionate about working among the best in real estate, aspire to grow your career, and want to be a part of a company that is pioneering an entire new industry, we'd love to talk to you. Invitation Homes has opportunities that will challenge and reward you. We offer highly competitive compensation and benefits, including health, dental, vision and life insurance, three weeks of paid time off annually, paid holidays and a 401 (k) with company match. Invitation Homes is a best-in-class company, recently receiving the National Real Estate Investor Property Management Innovation award. Additionally, the company's public offering in February 2017 was the second largest Real Estate Investment Trust (REIT) public offering in history. We are dedicated to genuine care - of our residents and associates. Whether you're looking for a front-line position in one of our regional offices or a support or management position in our Dallas headquarters, we're seeking talented, enthusiastic and hardworking people for our team. Job Summary Responsible for ensuring maintenance technicians are deployed to homes based on type of service requests received from residents. Also responsible for tracking and logging completed and pending requests, along with assigned technician information. Essential Job Duties and Responsibilities Work directly with Maintenance Technicians to coordinate day-to-day scheduling within assigned portfolio. Utilize computer software to dispatch Maintenance Technicians to homes or to relay messages to and from other associates. Receive telephone calls requesting emergency or non-emergency maintenance- related services. Verify and dispatch the appropriate number and level of technicians with regards to service requests. Responsible for tracking reported maintenance deficiencies and equipment failure. Track service requests and maintenance work performed in appropriate systems. Carry out administrative tasks or other duties as assigned. Attend company provided training for individual development. Experience and Requirements High School Diploma or equivalent is required. Minimum of 1 year of customer service or related experience Deal effectively with people, react quickly and calmly and make sound decisions in emergency situations. Speak clearly and concisely. Maintain accurate records. Ability to communicate clearly over a transmitting radio. Superior customer service orientation. Ability to cope with and defuse situations involving angry or difficult people. Learn terminology related to company operations. Ability to perform basic mathematical functions. Ability to multi-task. Ability to analyze and resolve problems. Ability to read, write, understand and communicate in English. Ability to use a personal computer and possess working knowledge of Microsoft Word and Excel, as well as computer tracking systems. Ability to use general office equipment, such as telephone, fax machine, printer, copier and key track system. Excellent interpersonal skills; ability to relate to others. Good verbal and written communication skills. Strong organizational and time-management skills. Ability to work a flexible schedule with flexible hours. Invitation Homes is an Equal Opportunity Employer .
• Location: Miami
• Post ID: 70958177 miami