Posted: Thursday, January 25, 2018 6:29 AM
Work Area: Customer Service and Support
Expected Travel: 0 : 10
Career Status: Professional
Employment Type: Regular Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device : SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
For the delivery of SAP MaxAttention engagements, SAP is looking for Technical Quality Managers (TQMs) to serve our customers as trusted advisors, onsite at our customers premises, focusing as much on the customers business as on the customers technical environment. As a TQM you are accountable for the day to day execution of the SAP MaxAttention portfolio and service plan, methods and tools, and best practices across all systems and landscape environments and platforms. You are responsible for executing on the customers value:based, digital transformation roadmap, making full use of SAP Leonardo, orchestrating the prototyping of business scenarios, fostering a platform for ideation and innovation, and capturing the value of SAP MaxAttention. You will develop and demonstrate a premium level of understanding of the customers strategic business goals, business processes, landscape, industry norms and all available and late breaking technology as well as newly developed SAP MaxAttention services. As a technology and business aficionado, you guide your customers on the proper adoption and deployment of predictive analytics, the internet of things, machine learning, artificial intelligence, blockchain, drones and sensors, and the positive impact these technological advancements can have on your customer, their employees and work:place safety, their end:customers and the environment.
The TQM demonstrates a premium level of enthusiasm for technology enabled business advancements, clearly articulating to the customer current technology trends including public and private cloud, on:prem and hybrid technologies and trends; disruptive technologies, the industry of automation, machine learning, cloudbursting, visualization, PAAS, SAAS, IAAS, IOT, Industry 4.0, cyber security, big data, quantum computing, artificial intelligence, blockchain, digital twin, smart factories, and so on.
The Sr.TQM collaboratively aligns and coordinates with all other customer relevant SAP employees and keeps the regional SAP leadership team and the customers SAP MaxAttention team aware of progress, risks, challenges, and accomplishments. The Sr.TQM also aligns with customer relevant partners and SAP employees in identifying new
SAP MaxAttention is a white glove, premium and strategic engagement with SAPs largest customers. As such, the TQM
:Ensures the engagement meets the highest level of standards and excellence
:Develops and maintains a strong customer relationship and works to be recognized as a Trusted Advisor providing unbiased guidance
:Collaborates with any System Integrator (SI) of the customer; if the SI is heading down the wrong path or providing the wrong recommendations to the customer, the TQM diplomatically highlights the risks and the alternate SAP recommendations.
:Captures and reports how the engagement is driving business value to the customer, accelerating Time To Value, optimizing operations, reducing total cost of operations (TCO), and safeguarding the transformation
The TQM demonstrates a premium level of enthusiasm and understanding of the:
:Customers strategy and requirements
:Customers solution landscape
:Customers business processes
It is the TQMs responsibility to:
:Execute on the custome
• Location: Miami
• Post ID: 75981732 miami