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Posted: Friday, August 4, 2017 6:49 PM

You wont find strict rules about dress code, and were not hung up on certain terms, business philosophies, or work styles. We value effort, positivity, and collaboration. As a software company, founded by techies, weve got an unending appetite for the cutting edge. Competing against products from much larger firms challenges us to design the next great technology, a step ahead of everyone else If you like learning, tinkering and testing, then wed like to hear from you

WorkForce Software is ranked as a Top Workplace by the Detroit Free Press, and a Cool Place to Work by Crains Detroit Business. You will enjoy a generous benefits package including health insurance, paid time off, discounts on your gym membership, and much more

The Director of Delivery (DOD) works as a critical leader within our Professional Services team to ensure we are successfully implementing our industry leading workforce management suite for customers based in Latin American (LATAM). Reporting to the Regional Vice President of Services, the DOD is responsible for the oversight of numerous concurrent enterprise implementation engagements, building a strong consulting team and establishing outstanding customer relationships. The DOD manages a regional team consisting of Project Managers, Functional Consultants and Technical Consultants responsible for enterprise implementation engagements of WorkForce Software applications. The DOD will provide project oversight, executive guidance, and escalation support for implementations of WorkForce Software products primed by our network of LATAM implementation partner firms. The DOD will have direct management responsibilities for a team of Project Managers within their portfolio and oversight of a pool of functional and technical implementation consultants consisting primarily of full time employees and subcontracted consultants from WorkForces implementation partner firms. The DOD works with their peers to coordinate and collaborate on the best practices, optimizing utilization of consultants, ensuring work is performed per standard project methodologies, and identifying and implementing process improvements.

:Manage a portfolio of projects and project team members to successful outcomes
:Effectively represents services leadership in the sales process to promote customer confidence, accurate scope definition, and fair value for services engagements
:Review and approve services contract language, Statements of Work and cost models
:Manages strategic aspects of large engagements and mitigates risk
:Oversees senior project managers working on customer engagements
:Reviews high:level deliverables across projects
:Ensures engagement reviews and quality assurance procedures take place for all engagements
:Develops and implements strategic objectives to support the PMO strategic initiatives
:Ensures the use of best practices and that standard tools and processes are utilized consistently across all projects
:Financial goals: Project profitability (gross margin), bill rates and utilization
:Helps create pipeline forecasts and broad:based financial picture for the region
:Point of escalation within region
:Provide consistent and comprehensive portfolio performance reporting to the RVP of Services and the WorkForce Executive team
:Leverage experience in full lifecycle project management and overall solution implementations
:Maintain a close awareness of resource needs throughout the portfolio and develop long term plans based on sales forecasts
:Implement repeatable and sustainable processes that drive customer satisfaction and predictability of revenue
:Lead team members and work directly with customers in the resolution of escalated issues
:Participate as key WorkForce leader in customer interactions to influence customer satisfaction
:Train and develop team members to increase employee productivity, satisfaction and profitability
:Build and maintain re


• Location: Miami, miami area

• Post ID: 62161483 miami is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017