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Posted: Friday, September 29, 2017 3:07 PM


Req ID:
Job Function: IT
Full:Time/Part:Time: Full:time
Contract Type: Regular Employment
Job Level: Professional
Sub:department:
Office Location: Miami : Regional HO, FL (MIA_REG)
Travel Required: No Selection
Start Date:
The Panalpina Group is one of the worlds leading providers of supply chain solutions, combining its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor:made end:to:end solutions. The Panalpina Group operates a global network with some 500 offices in more than 70 countries, and employs around 16,000 people worldwide.
We are looking to hire a IT Service Delivery Application Support Consultant Americas to...
* Possess and apply a high level knowledge and understanding of our Forwarding System and usage with primary focus on but not limited to AirWarder and FOS/SAP TM.
* Ensures proper implementation, effective support and development of the application environments.
* Acts as a liaison to any and all related departments such as but not limited to FOS/SAP TM Development group, Systems group, Export Compliance, CAPCO and BPT (Business Process Trainer), as well as PAC.
* The position requires gaining necessary technical knowledge of the forwarding system platform and interfaced applications like Cargo Point/Cargo Wise.
Responsibilities
People
* Builds good relationship with user community
* Acts as a liaison and counterpart to Product, Export Compliance and BPT (Business Process Trainer), IT and Operations on regional level
* Provides enhancements to Business requests (BRF) within the Americas on an as needed basis
Strategic / Tactical
* Strategic and Planning skills (ability to communicate technical solution and deployment)
* Maintains a strong relationship with country products and BPT's (Business Process Trainers) to facilitate the exchange of information, problem descriptions and lessons learned
* Create and maintain APCO specific system administrator documentation (defined code tables).
* Application Administration (Grants access, File Range set up, general admin functions, etc.)
Execution
* Is accountable for timely resolution and execution of service requests and application change management
* Ensures that incident trends are identified and relayed as problems to the IT Business Solutions team for analysis
* Drives improvements in service levels
* Conducts the write:up of user manuals to provide end:users with a source of information to encourage independency and self:learning
* Ensures that notifications to stakeholders of planned and unplanned service interruptions are communicated and propose alternatives to ensure business continuity
Governance
* Enforces the use of the ticketing system and the correct incident escalation path
* Consults on the proper use of all Standard Operating Procedures related to Core, Finance, Customer and Warehouse applications
* Work with products to produce design requests based upon BRF's for application enhancements, bug fixes and all other program changes
Skills
Role Specific Skills
* Strong understanding of Information Technology and Information Systems as they apply to freight forwarding industry
* Broad knowledge in freight forwarding, logistics and supply chain solutions
* Overall understanding of Panalpina business processes and interdependencies
* Ability to travel as required
* High priority for team work
* Capable of working under pressure, often dealing with the tight deadlines of a production environment
Customer and Operational Excellence
* Customer focus (monitors customer expectations continuously and is willing to adapt own activities/procedures)
* Readiness to continuously focus on identifying and meeting customer current and future needs
* Readiness to provide alternatives and optimized solutions to Customer
* Ability to establish a successful long:term business partnership with internal and external customers
Ac

Source: https://www.tiptopjob.com/jobs/72715786_job.asp?source=backpage


• Location: Miami

• Post ID: 67357147 miami
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