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Posted: Friday, August 4, 2017 7:30 AM

Abacus Technology is seeking a Help Desk Specialist to provide phone and in:person technical support for enterprise level systems at Homestead ARB. This is a full:time position.Respond to and diagnose problems through discussion with users. Ensure a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow:up steps. Supervise operation of help desk and serve as focal point for customer concerns. Provide support to end users on a variety of issues. Identify, research, and resolve technical problems. Respond to telephone calls, email and personnel requests for technical support. Document, track, and monitor the problem to ensure a timely resolution. Provide second:tier support to end users for either PC, server, or mainframe applications or hardware. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulate or recreate user problems to resolve operating difficulties. Recommend systems modifications to reduce user problems.3+ years experience in a help desk or technical support role. Work:related certifications a plus. Experience with Microsoft Windows 10 and Office 2010/2013. In:depth knowledge of operating systems, applications, printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, Remedy, or similar tool. Experience with TCP/IP, WINS, and DNS. Solid customer service skills, including good communication and the ability to demonstrate professionalism. Must be a US citizen. Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information. EOE/M/F/Vet/Disabled


• Location: Homestead, Miami

• Post ID: 62092308 miami is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017