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Posted: Wednesday, January 17, 2018 10:55 AM

Job Description:/h3:
We are seeking a well:seasoned, enthusiastic General Manager to lead our trendy, fast casual restaurant team The GM will lead the operations of the restaurant and a team of hourly associates. In accordance with the goals of the restaurant , the GM will report directly to the owners and will be responsible for managing all aspects of the restaurant including, but not limited to: restaurant operations, financial performance, management/staff development, customer satisfaction, quality standards, sales and marketing, and general communications with employees, vendors and customers
Restaurant Operations:
*Follows and enforces all restaurant operations standards as defined in the Restaurant Operations Manual.
* Accounts for successful execution of all operating systems (ordering, receiving, inventory, equipment, maintenance, waste, etc.).
Financial Performance:
* Oversees and ensures compliance with all weekly, monthly, quarterly, and annual financial controls.
* Reviews and responds to both Front of House and Back of House schedules on a daily and weekly basis to control labor costs.
* Achieves all sales goals and restaurant objectives.
* Assists in the preparation of the annual restaurant budget process.
Management/Staff Development:
* Holds frequent team member meetings to keep staff informed of important policy changes and operational updates.
* Demonstrates ability to attract, develop, and retain top talent with a passion for service, excellence, and quality.
* Conducts frequent evaluation updates for all staff outlining strengths, areas of improvement, and merit recommendations.
* Maintains proper follow through of all hiring and legal compliance including, but not limited to: proper orientation, interviewing and hiring and new hire documentation.
Customer Satisfaction:
* Demonstrates high energy, a fun loving personality, and leadership skills with a goal toward 100 guest satisfaction.
* Responds and resolves (on the spot) guest complaints, unsatisfying or disappointing issues, or potential problems to ensure the guests leave with a positive view of the brand.
* Hires guest:oriented staff and holds them accountable to our established guest:satisfaction standards.
Quality Standards:
* Communicates and reinforces quality standards to all team members and management.
* Maintains and upkeeps equipment for optimal performance and efficiency.
* Prepares and sells product that only meets brand standards and consistency.
Sales and Marketing:
* Involves self and all employees in all aspects of sales, promotions, local store advertising, and catering sales initiatives.
* Builds a store culture that visibly drives add on sales both at the register and with in:house service opportunities.
* Communicates and educates employees on new products and promotions ensuring knowledge is imparted with sales goals in mind.
*Associates degree or Bachelors degree in Hospitality preferred. High School degree or equivalent required.
* Capable of adapting to business needs and solving problems quickly and efficiently.
* Ability to prioritize multiple tasks and exercise sound judgment.
* Ability to fluently understand Profit and Loss statements, costs controls, and restaurant operations.
* Focuses on over the top guest service experiences.
* Bi:lingual (English/Spanish) a plus.
*Minimum 5 years working in a restaurant environment, showing career progression and verifiable results.
* Minimum 2 years as a General Manager of a fast casual or quick serve environment.
* Basic computer skills
* Ability to comfortably speak, write, and comprehend English in a business setting.


• Location: Miami, Miami Beach

• Post ID: 76125247 miami is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018