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Posted: Wednesday, January 17, 2018 10:55 AM

Job Description:/h3:
We are seeking a well:seasoned, enthusiastic General Manager to lead our trendy, fast casual restaurant team The GM will lead the operations of the restaurant and a team of hourly associates. In accordance with the goals of the restaurant , the GM will report directly to the owners and will be responsible for managing all aspects of the restaurant including, but not limited to: restaurant operations, financial performance, management/staff development, customer satisfaction, quality standards, sales and marketing, and general communications with employees, vendors and customers
RESPONSIBILITIES
Restaurant Operations:
*Follows and enforces all restaurant operations standards as defined in the Restaurant Operations Manual.
* Accounts for successful execution of all operating systems (ordering, receiving, inventory, equipment, maintenance, waste, etc.).
Financial Performance:
* Oversees and ensures compliance with all weekly, monthly, quarterly, and annual financial controls.
* Reviews and responds to both Front of House and Back of House schedules on a daily and weekly basis to control labor costs.
* Achieves all sales goals and restaurant objectives.
* Assists in the preparation of the annual restaurant budget process.
Management/Staff Development:
* Holds frequent team member meetings to keep staff informed of important policy changes and operational updates.
* Demonstrates ability to attract, develop, and retain top talent with a passion for service, excellence, and quality.
* Conducts frequent evaluation updates for all staff outlining strengths, areas of improvement, and merit recommendations.
* Maintains proper follow through of all hiring and legal compliance including, but not limited to: proper orientation, interviewing and hiring and new hire documentation.
Customer Satisfaction:
* Demonstrates high energy, a fun loving personality, and leadership skills with a goal toward 100 guest satisfaction.
* Responds and resolves (on the spot) guest complaints, unsatisfying or disappointing issues, or potential problems to ensure the guests leave with a positive view of the brand.
* Hires guest:oriented staff and holds them accountable to our established guest:satisfaction standards.
Quality Standards:
* Communicates and reinforces quality standards to all team members and management.
* Maintains and upkeeps equipment for optimal performance and efficiency.
* Prepares and sells product that only meets brand standards and consistency.
Sales and Marketing:
* Involves self and all employees in all aspects of sales, promotions, local store advertising, and catering sales initiatives.
* Builds a store culture that visibly drives add on sales both at the register and with in:house service opportunities.
* Communicates and educates employees on new products and promotions ensuring knowledge is imparted with sales goals in mind.
EDUCATION/KNOWLEDGE/SKILLS AND ABILITIES:
*Associates degree or Bachelors degree in Hospitality preferred. High School degree or equivalent required.
* Capable of adapting to business needs and solving problems quickly and efficiently.
* Ability to prioritize multiple tasks and exercise sound judgment.
* Ability to fluently understand Profit and Loss statements, costs controls, and restaurant operations.
* Focuses on over the top guest service experiences.
* Bi:lingual (English/Spanish) a plus.
MINIMUM REQUIREMENTS:
*Minimum 5 years working in a restaurant environment, showing career progression and verifiable results.
* Minimum 2 years as a General Manager of a fast casual or quick serve environment.
* Basic computer skills
* Ability to comfortably speak, write, and comprehend English in a business setting.

Source: https://www.tiptopjob.com/jobs/76795699_job.asp?source=backpage


• Location: Miami, Miami Beach

• Post ID: 76125247 miami
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