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Posted: Tuesday, September 12, 2017 2:36 PM


Req ID:
Job Function: Air Freight
Full:Time/Part:Time: Full:time
Contract Type: Permanent
Job Level: Professional
Sub:department: ((Air export ))
Office Location: ((Miami))
Travel Required: ((0))
Start Date:
The Panalpina Group is one of the worlds leading providers of supply chain solutions, combining its core
products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor:made
end:to:end solutions. The Panalpina Group operates a global network with some 500 offices in more
than 70 countries, and employs around 16,000 people worldwide.
We are looking to hire a ((Air Export Customer Service Agent)) to serve as a point of contact for the customer and documentation processing staff, ensuring operational excellence, high productivity and customer satisfaction.
Responsibilities:
* Receive and validate customer order
* Issue shipment handling instructions to Document Processing staff
* Reserve HAWB number
* Arrange for pick:up/transfer of cargo
* Answer all customer inquires in accordance with the Customer Service Policy standards
* Further increase customer satisfaction and business share through proactive and regular contact. Establish customer communication preference, i.e., phone, e:mail, fax, visit
* Handle and manage all customer contact at file level regarding exceptions
* Serve as a liasion between Document Processing and customer regarding all shipment details
* Provide accurate job costing forecast
* Assist Sales in compiling quotes by providing rates, tariffs, etc.
* Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations
* Other duties as requested
Decision Making Authority:
* Shipment routing
* Require documents to support export of freight
* Exception handling by consulting with supervisor
Skills and Requirements:
* Excellent communication skills
* Strong interpersonal skills to effectively interact with Internal and External Customers
* Excellent knowledge of freight forwarding and regulatory requirements with proven track record of 2 years in industry (Air Export)
* Good judgment skills and ability to make decisions
* Team player
* Proficient in MS Office applications
* Proficiency in English both written and oral
Languages:
* Fluent in English. Second Language preferred.
JIL CB

Source: https://www.tiptopjob.com/jobs/71666648_job.asp?source=backpage


• Location: Miami

• Post ID: 65447242 miami
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