Home > Miami jobs > Miami driver/delivery/courier

Posted: Tuesday, September 12, 2017 2:36 PM

Req ID:
Job Function: Air Freight
Full:Time/Part:Time: Full:time
Contract Type: Permanent
Job Level: Professional
Sub:department: ((Air export ))
Office Location: ((Miami))
Travel Required: ((0))
Start Date:
The Panalpina Group is one of the worlds leading providers of supply chain solutions, combining its core
products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor:made
end:to:end solutions. The Panalpina Group operates a global network with some 500 offices in more
than 70 countries, and employs around 16,000 people worldwide.
We are looking to hire a ((Air Export Customer Service Agent)) to serve as a point of contact for the customer and documentation processing staff, ensuring operational excellence, high productivity and customer satisfaction.
* Receive and validate customer order
* Issue shipment handling instructions to Document Processing staff
* Reserve HAWB number
* Arrange for pick:up/transfer of cargo
* Answer all customer inquires in accordance with the Customer Service Policy standards
* Further increase customer satisfaction and business share through proactive and regular contact. Establish customer communication preference, i.e., phone, e:mail, fax, visit
* Handle and manage all customer contact at file level regarding exceptions
* Serve as a liasion between Document Processing and customer regarding all shipment details
* Provide accurate job costing forecast
* Assist Sales in compiling quotes by providing rates, tariffs, etc.
* Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations
* Other duties as requested
Decision Making Authority:
* Shipment routing
* Require documents to support export of freight
* Exception handling by consulting with supervisor
Skills and Requirements:
* Excellent communication skills
* Strong interpersonal skills to effectively interact with Internal and External Customers
* Excellent knowledge of freight forwarding and regulatory requirements with proven track record of 2 years in industry (Air Export)
* Good judgment skills and ability to make decisions
* Team player
* Proficient in MS Office applications
* Proficiency in English both written and oral
* Fluent in English. Second Language preferred.


• Location: Miami

• Post ID: 65447242 miami is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017