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Posted: Tuesday, March 6, 2018 7:32 AM

Job Description Reservations Agent Agents assist customers in booking their ground transportation reservations. Job Functions Receive reservation details via telephone, email, fax or text Accurately input high volume of reservation details for transportation services into software program Answer inquiries regarding services, vehicle types, availability, rates, policies, etc. Requirements Ability to handle high volume telephone calls and emails simultaneously without getting flustered Minimum of 1 year of experience working in an office environment High School Diploma or equivalent Must be fluent in English (written and spoken) Sitting for long periods of time Ability to process information through computer system Ability to communicate professionally with associates and clients Ability to read, count, and write accurately and complete all necessary documentation Must be able to work a rotating schedule and must be able to work any shift/ any day (days, nights, early morning, overnight, weekends, holidays) Tools and Equipment Use Microsoft Office Email Ticketing System (FreshDesk is preferred) Fax, copy, and scan machine Multi-line telephone system Customer relationship management software Skills Provide excellent customer service consistently to clients and passengers Accurate data entry Time Management Ability to multi-task Excellent written and verbal communication skills Strong attention to detail and follow through Interpersonal skills, and ability to work in a team environment Active Listener: giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Knowledge of transportation industry is strongly preferred


• Location: Doral, Miami

• Post ID: 81225972 miami is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018