Posted: Thursday, August 31, 2017 9:12 PM
Position Overview This position requires a highly adaptable individual who will feel comfortable assisting across all stores as a floater Customer Care Specialist. Incumbent will prove to be driven and motivated to learn general information at all locations to be able to point customers to the correct information/individual being sought. Incumbent is the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner, answer inquiries and provide information to the walk-in and phone-in customers, potential customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization. Responsibilities Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations. Hear and resolve complaints from customers or the public. Provide information about the company, such as location of departments or offices, employees within the organization, or services provided. Collect, sort, distribute, or prepare mail, messages, or courier deliveries. Receive cash, check or credit card payment and record and process transactions accurately. Keep a current record of staff members' availability.Maintain lobby or reception area clean, neat and well organized.Provide coverage for other Customer Care Specialist when needed.Other special projects or duties requested by Accounting Manager. Qualifications Customer Oriented - Ability to take care of the customers' needs while following company procedures.Reliability - The trait of being dependable and trustworthy.Organized - Possessing the trait of being organized or following a systematic method of performing a task.Communication, Written - Ability to communicate in writing clearly and concisely.Communication, Oral - Ability to communicate effectively with others using the spoken word.Accuracy - Ability to perform work accurately and thoroughly.Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.Friendly - Ability to exhibit a cheerful demeanor toward others. SKILLS & ABILITIES Education: High School Graduate or General Education Degree (GED): Required Experience: One year of customer service oriented experience in a position with high walk-in traffic. Computer Skills: This position requires an intermediate level of competency using Microsoft Office Suite. Other Requirements: Incumbent must maintain a polished, professional appearance. This position requires incumbent to be highly reliable and on time to work as scheduled. WORK ENVIRONMENT The work environment is extremely fast paced and energetic.
• Location: Miami
• Post ID: 65282362 miami