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Posted: Friday, January 5, 2018 4:10 AM

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Location: Miami Intl Apt (MIA-TRML)
Additional Locations: None
Requisition ID:14953

Job Description

The Customer Service Manager Tower Operations positions primary purpose is to run an effective operation.

Duties and Responsibilities:

  • Supports management in the daily operation of the department and assists with employee training and evaluation.
  • Coordinates with all departments to ensure operational needs are met to achieve and assure a safe, efficient, economical and on-time operation with efficient utilization of available aircraft, facilities, equipment and personnel.
  • Coordinates station activities with SOC/MOC on cancellations, delays, equipment routing, crew issues, aircraft moves, etc.
  • Makes decisions concerning equipment changes, gate parking, passenger handling, cargo handling and accommodation, fueling, connections and other matters related to routine and delayed operations.
  • Operates the GMS (Gate Management System), which directly impacts station performance.
  • Monitors safety of ramp trafficoperations and must have a clear understanding of ramp traffic management.
  • Completes and maintains required departmental records including agent performance and attendance.

Job Qualifications

  • High School diploma or GED equivalency required
  • Extensive operational experience required with large city or hub exposure preferred
  • Must possess substantial experience in both RES and DECS modes of Sabre and PC applications
  • Knowledge of ASCENT program preferred
  • A thorough understanding of FLIFO/weather, crew assignment and Air Traffic Control procedures is preferred
  • Must have excellent verbal communication skills and the ability to take charge in trying circumstances
  • Must have the ability to make quick decisions on a minutes notice and work well under pressure
  • Must be able to read, write, fluently speak and understand the English language
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Must be able to secure appropriate airport authority and/or us customs security badges, if applicable
  • Must be able to obtain USPS clearance, which includes cleared drug screen, criminal history, fingerprinting and a 5-year US residency requirement

Additional Locations: None
Requisition ID:14953

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• Location: Miami

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