Bilingual Turf Equipment Technical Product Support Manager - - Textron (Miami, FL)

Title: Bilingual Turf Equipment Technical Product Support Manager - South Florida and South America Location: US-Florida-Miami Job Number:_201224 BASIC FUNCTION: The major role of the Bilingual Turf Equipment Technical Product Support Manager for Jacobsen in South Florida (domiciled in Miami, FL area) and South America is to improve company profitability while focusing on supporting our end user customers. Responsibilities include ensuring that acceptable plans are created and implemented to achieve company objectives that relate to Parts, Product Support, Technical and service problem resolution, growth of dealer support business, training on parts and service and end user customer issues, Customer Satisfaction &Loyalty program, and warranty follow up. This is NOT a sales position. SPECIFIC/ESSENTIAL DUTIES: * To develop service, parts and technical support plan for the dealers based on company strategy and Customer Satisfaction & Loyalty results. * Assist in implementation of Profit Center Management Process. Assists managers with developing and implementing service and parts aftermarket promotions representing dealers' and end users interests. Educate dealers and their personnel on Jacobsen policies, procedures, methods and programs. Analyze dealer service and parts department performance and promotional activity. Conduct technical training clinics for customers, national accounts, dealer sales staff, and technical staff. Hold regional seminars for colleges, universities and organizations as needed. Travel with dealers to customer to troubleshoot and resolve technical issues. Assist in diagnostic resolutions for product performance. Validate service parts and specialty tool inventory. Identify, troubleshoot and provide immediate feedback to Jacobsen teams. Audit dealer facilities to ensure they are compliant with Jacobsen standards. Evaluate warranty issues Development of information for CQT process. Perform other duties as assigned. EDUCATION/TRAINING REQUIREMENTS: * Bachelor Science Degree from a four-year college or equivalent combination of education and experienceValid driver's license for the past 3 years required * Fully Bilingual in English and Spanish * Turf Equipment Maintenance and Repair Training EXPERIENCE REQUIREMENTS: * Minimum of five years' experience in a technical role in the golf and turf industry including parts, Technical experience in an OEM or aftermarket business. * Experience in trouble shooting technical issues with golf and turf equipment a must. * Must have the following levels of proficiency in the use of Microsoft Office Suite this includes; PowerPoint - basic; Excel - intermediate; Word - intermediate. Job: Product Support

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