Bilingual Spanish Technical Support Analyst Associate - Consultant Specialists, Inc (Miami, FL)
Posted: Tuesday, January 1, 2013 11:17 AM
12 Month Contract to Hire Opportunity for bilingual in Spanish Technical Support Analyst Associate Required Skills: # 5575 A+, MCP, PC MS Windows Support, Outlook, networking, break fix, workstation set up, Win 7, XP, LAN, printer set up, remedy Our client, a Credit Card and Electronic Payment Technology Company with a location in Miami, Florida is looking for a Bilingual in Spanish Technical Support Analyst for a 1 year+ contract / Contract to Hire role. If you are interested in being submitted, please forward a resume attached as a word document along with a cover letter that discusses why you feel you are a good fit for this position. Our Must Have's: Microsoft Windows operating system; Microsoft office suite - emphasis on email (Outlook); general PC support background. Knowledge of networking communication background. Communication skills and people skills Role: Supporting users in Miami with PCs, Break-fix problems; trouble shooting, Setting up work stations; . Enterprise environment is preferred, but not necessary; will be supporting location with 500 users Maintains call records/logs utilizing case management solution, Remedy Details: Knowledge Required Extensive Hardware/Software installation and configuration. Extensive knowledge of Windows 7, XP and MS Office and Outlook. Networking connectivity. Extensive PC troubleshooting. Extensive Microsoft Software troubleshooting. Setup and Configuration of local and LAN printers Experience & Education Required. A+ Certification, Microsoft Certified - MCP, MSDC preferred. Minimum 5 years experience as technician supporting over 500 users. College degree highly desired. Skills Required - Ability to explain technical concepts to non-technical users. Ability to support users at various levels of technical competency . Effectively manages difficult or volatile customer situations. Problem Solving skills. Ability to effectively perform problem isolation and resolution of critical systems in order to have the least amount of impact and downtime. . Ability to schedule and prioritize . Able to read and understand technical manuals, procedural documentation, and OEM guides. . Excellent interpersonal skills . Technical writing . Ability to assess, analyze and research technical situations and provide viable alternatives . Ability to learn new technologies and procedures quickly . Ability to communicate effectively with wide variety of users and other technical teams Other Required Characteristics . Results-oriented/self-motivated . People-oriented/Team Player . Strong interpersonal abilities - must project credibility and integrity . Flexible with hours . Goal seeker . Ability to multitask . Inquisitive . Creative . Detail oriented The main function of a desktop technician is to maintain and support computer and computer-related equipment. Responsibilities include: Provides 2nd level support on all workstation related issues. Effectively questions user to collect and understand information regarding the problem they are experiencing and leads user through diagnostic procedures to identify, isolate and resolve source of problem. Analyze customer problems and formulates plans to obtain resolution. Handles problem identification, research, isolation, resolution and follow-up for user problems. Interact with customers via telephone, e-mail, etc. providing technical support and problems solving abilities. Prioritize problems and complaints. Utilize all technical resources to solve customer problems. Escalate unresolved calls to appropriate support specialist or support group. Maintains call records/logs utilizing case management solution, Remedy. Provide deskside support on helpdesk escalated issues. Installation of hardware/software as required. Uploads and prepares workstations using standard images. Setup and install new workstations, loaners and other workstation related equipment. Controls assets by performing updates in Asset Center software relating to any changes in computer assets. Maintains call records/logs utilizing case management solution, Remedy. Communicate and provide knowledge transfer to other agents/technicians on escalated calls and resolution. For immediate consideration please send resume to: ...@csi-it.com (925) ###-#### - PST.
• Location: Miami
• Post ID: 20302664 miami