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Posted: Thursday, July 6, 2017 10:08 PM

Role: Bilingual Customer Service Specialist Assignment: CarePlus Health Plans- Full Time inbound call center role Location: Doral, FL Come be a part of our Customer Service Center. We provide perfect service and guidance to all CarePlus health plan members. We seek Bilingual Customer Service Specialists to directly respond to questions about medical claims, pharmaceutical, billing and any additional grievances. Our Specialists are trained to handle any issue and provide guidance to the appropriate solution. Document customer inquiries by using established best practices Empathize and build lasting relationships with customers Educate customers about our products and services over the phone Comply with all HIPPA and CMS regulations Schedule medical appointments and transportation for patients and/or care givers when neededWhy you should work for CarePlus? Extensive Benefit package that starts your 1st day of employment 3 weeks accrued PTO your 1st year of employment Associate engagement and appreciation activities Earn cash/gifts/discounts through our associate wellness and rewards program Quarterly Pay Incentives based on associate's production and quality scores Career and growth opportunities - starting with job shadowingRole Essentials High School Diploma or GED required 6+ months minimum of inbound call center experience Bilingual English and Spanish. Must be able to read and speak in Spanish and write in English. Bilingue Ingles y Espanol. Debe ser capaz de leer y hablar en espanol y escribir en Ingles. Excellent written and verbal communication skills. Intermediate level computer skills in Word and Excel Ability to work an 8 hour shift anytime between the hours of 8 am to 8 pm, Monday through Friday with the flexibility to work overtime based on business needs Capacity to maintain confidentiality Role Desirables Associate's or Bachelor's degree Prior healthcare experienceReporting Relationships You will report to a frontline leader or a manager Additional Information During Open Enrollment October 7th- February 24th- Must have the ability to work an 8 hour shift between 8 am to 8 pm Monday through Sunday (Saturday OR Sunday), 5 days per week, with the flexibility to work overtime based on business needs


• Location: Miami

• Post ID: 58679253 miami is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017