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Posted: Wednesday, September 27, 2017 10:57 AM

Job Description:/h3:
SUMMARY OF POSITION
This is a full:time technical support position. Candidates are expected to have intimate familiarity and be comfortable supporting clients with current business technology solutions. These include but are not limited to, the Microsoft suite of products (Windows desktop and server, Server technologies such as Microsoft Exchange, SQL, Sharepoint, Skype for Business, Office 365), Google Apps for Work, Apple OS X desktop and server OS, Security software (endpoint protection, endpoint encryption etc), Network devices, including smart switches, routers, firewalls etc.
RESPONSIBILITIES
Candidate will be responsible for providing technical support to clients. This support will be conducted via phone with remote support tools and onsite (as needed). Responsibilities will also include but are not limited to:
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Performing timely recognition, isolation, resolution and follow:up of submitted help desk tickets
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Providing detailed documentation of help desk support
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Installing, configuring, and troubleshooting desktop hardware and peripherals
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Installing, configuring, and troubleshooting Windows XP through Windows 8 and desktop applications
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Re:installing desktops and laptops as needed
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Installing, configuring, and repairing desktop and network printers
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Assisting with security:related updates or patches
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Creating and update help desk documents
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Developing user training and instructional materials as needed
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Performing other duties as assigned
Candidate will also provide intermediate to advanced network and server troubleshooting including:
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Network connectivity diagnostics and repair
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Server configuration
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Server alert monitoring and troubleshooting
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Server configuration, deployments and migrations
QUALIFICATIONS
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Strong customer service orientation is a must. Candidate must be comfortable interacting with end users both over the phone and in person.
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Strong interpersonal and communication skills. Strong command of the English language is a requirement. Familiarity with the correct use of technical terms.
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Fluent in both English and Spanish (reading and writing)
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Ability to quickly learn new systems and software applications.
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Candidate must hold the following certifications or be willing to obtain them within the 3:month probationary period: Network+, Apple Mac Management Basics and Apple Mac Integration Basics
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Two of four year degree in Computer Science, Engineering or IT related field of study .
Candidates must have a practical understanding of and ability to configure and troubleshoot:
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Windows Desktop Operating Systems (Windows XP through Windows 10)
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Apple Desktop Operating Systems (Mac OS X)
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Windows Server Operating Systems (Windows Server 2003 through Windows Server 2012 R2)
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Standard Desktop Applications (Microsoft Office, Adobe Acrobat etc.)
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Server Applications (Microsoft Exchange Server 2003, through 2016, Microsoft SQL Server)
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Multiple Internet Browsers (Internet Explorer, Mozilla Firefox, Google Chrome etc.)
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Anti:Virus/Anti:Malware Software (Norton Antivirus, McAfee, MSE, Malwarebytes etc.)
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Unified Communications Technologies (On:premise and hosted VoIP)
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Computer hardware
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Networking technology (Routers, firewalls, switches, wireless access points etc)
Candidates must:
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Be able to lift and carry up to 50 pounds
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Have a current valid drivers license
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Be familiar with ticketing/help desk software (i.e. Autotask, ConnectWise, etc.)
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Be familiar with RMM software (i.e. Kaseya, Autotask, N:Central, etc.)
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Be willing to travel to various client locations throughout South Florida
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Strong troubleshooting skills and technical knowledge
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Ability to prioritize, schedule, coordinate and manage a variety of activities and projects
PREFERRED EXPERIENCE
IT Technical Support: 1 year (Candidates that do not have at least 1 year of ex

Source: https://www.tiptopjob.com/jobs/72515232_job.asp?source=backpage


• Location: Miami

• Post ID: 67136782 miami
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