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Posted: Friday, July 7, 2017 11:03 PM

Description: Do you have a knack for resolving complex technology issues? Do you communicate well to both technical and non-technical users? 4IT is seeking a talented hard-working Project Engineer with good Project Management skills to work out of our Broward or Miami-Dade location and join our team of 30 to assist in providing technical support to our base of more than 150 clients throughout South Florida. In this position, you will not only apply your sharp troubleshooting skills to support our customers systems, but based on your specialty, you will also mentor the team across all locations.Essential Duties and Responsibilities: Develop project plans, goals, and budgets while identifying resources needed, developing schedules, and measuring results in ConnectWise.Understand overall project objectives, as well as the role and function of each project team member.Ensure the project objectives and requirements are clear and agreed upon by all team members.Coordinate delivery and implementation of projects that meet quality assurance standards.Assist project team in design and development tasks.Organize and manage all phases of the project to ensure on-time completion with budgetary requirements.Drive problem investigation and resolution as required.Ensuring that risks are identified, communicated, and mitigated and that projects are delivered successfully through to production.Design and maintain technical and project documentation.Advanced support services and working knowledge of Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.Advanced support services and working knowledge of virtualization technologies: VMware, Citrix, and MicrosoftIn- depth technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and securitySupport of disaster recovery solutionsDocumentation and IT Support relating to issues with the network infrastructureAdvanced remote access solution implementation and support: VPN, Terminal Services, and CitrixMonitor the remote monitoring and management system alerts and notifications, and respond accordingly through service ticketsSystem documentation maintenance and review in ConnectWiseCommunication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outagesAdditional Duties and Responsibilities:Improve customer service, perception, and satisfactionAbility to work in a team and communicate effectivelyBusiness awareness: specific knowledge of the customer and how IT relates to their business strategy and goalsWork with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficientlyUnderstand and help improve processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise UniversityPM17. Requirements: Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.BA/BS, preferably in business administration or a related field.4 years of project engineering and some management experience.Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCPInterpersonal skills: such as telephony skills, communication skills, active listening and customer-careAdvanced understanding of operating systems, business applications, printing systems, and network systemsInterpersonal skills: such as telephony skills, communication skills, active listening and customer-careDiagnosis skills of technical issuesAbility to multi-task and adapt to changes quicklyTechnical awareness: ability to match resources to technical issues appropriatelyService awareness of all organization's key IT services for which support is being providedUnderstanding of support tools, techniques, and how technology is used to provide IT servicesTyping skills to ensure quick and accurate entry of service request detailsSelf-motivated with the ability to work in a fast moving environmentTravel to customer sites occasionally required in the Miami, Ft Lauderdale and Palm Beach areas.4IT offers a competitive benefits package including fully paid Health Insurance, Disability Insurance, Retirement Plan with company matching, paid vacation, and mileage reimbursement. PI98599929


• Location: Miami

• Post ID: 58818263 miami is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017