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Posted: Friday, September 1, 2017 5:49 PM

Founded in 1902 to care for orphans, CHS is now among the oldest, largest and most respected private nonprofits serving children and families. Expanding from early roots in adoption and foster care, CHS offers an array of specialized services designed to nurture children and grow families. Last year, CHS delivered hope to more than 139,000 children and adults.SUMMARY: The IT Support Specialist will provide second level technical support to the end user of the agencys computer and equipment, including software, hardware. The position will also provide direct support to divisional management teams for planning and contract and proposal support. Overall, the IT Support Specialist contributes to the CHS high performance culture by exhibiting our values and providing quality results that keep CHS as the premier provider of child, family and behavioral health support services.PRIMARY JOB FUNCTIONS: 1. To proactively monitor and provide direct end user hardware and software support to all end users. Document and follow up with hardware and software issues.Troubleshoot technology problems according to escalation protocol.Maintain hardware and software inventory.Configure and distribute hardware.Assist in testing new hardware and software prior to implementation.Stay abreast of new technologies.Document software license stall/upgrade operating system and standard workstation software.Provide technology training and user assistance.2. Actively support the day:to:day IT Operations in assigned Divisions. Work with the ED and management team to support the day:to:day IT operations in assigned divisions.Assist in the selection, contract negotiation, installation, and support of the divisions IT resources including hardware, software and communications.Provide project management for assigned divisional technology projects.Monitor compliance with CHS IT standards and policies.Oversee divisions compliance with security policies for data and software.With Quality Management, oversee that contract and outcome reporting tools are consistently maintained throughout the divisions and meet statewide standards.Assist in developing Quality Management measures for information technology.Provide new staff orientation on IT procedures.Provide telecommunications support.Assist in the development of IT documentation.Provide training and consultation for the Title IVE population staff as defined, monitored and evaluated by the CHS Learning Institute.3. Contribute to an engaging, positive work environment. Participate actively in departmental meetings, training and education, as well as the quality management ply with CHS policies, procedures, code of conduct, contracts and other legal obligations.Assist with training other employees and providing back up when necessary.Pick up projects on the fly; perform other duties as assigned from time to time.Demonstrate the CHS Values in the performance of all job duties.. This list of essential functions is not intended to be exhaustive. Childrens Home Society of Florida reserves the right to revise this job description as needed to comply with actual job requirements.Education, Licenses and Certifications: All degrees must be from an accredited university. High School Diploma or GED equivalent, requiredAdvanced technical certification in Microsoft or networking products, preferredBachelorA?s degree in an IT related field, preferredEquivalent combination of education and experience may be consideredExperience:Three years of experience providing end user technical support , requiredOne year experience supporting LAN / WAN technologies, Microsoft Windows, and Microsoft Office, required


• Location: Miami

• Post ID: 65269682 miami is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017