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Posted: Friday, January 5, 2018 3:06 PM

Job Description:/h3:
This is a responsible technical position charged with implementing, maintaining, troubleshooting, and supporting hardware and software at the desktop level, supporting the IT help desk, and performing network related duties at the direction of the Director of IT.
:Install, configure, maintain and repair computer related hardware : desktops, laptops, monitors, network printers, local printers.
:Install, configure, maintain operating system and application software on desktops, laptops, and other user devices
:Answer helpdesk calls and assist users
:Setup and support remote site VPN network connections, wireless or other
:Setup user telephones and voice mail on VOIP system
:Assist users with telephone and voicemail questions
:Work with Director of IT to create and document internal standards for system configuration, including hardware and software
:Maintain technician documentation
:Secure corporate data and equipment upon departure of employees, including data back:ups and physically securing all IT related corporate property
:Perform regular network backups, including disk, cloud, virtual and tape
:Configure new user systems, according to IT standards
:Setup, maintain and assist users with audio:visual equipment
:Assist users with regular data back:up of locally stored data
:Conduct new user orientation to hardware, software, network access and IT policies
:Travel to local branch offices or job sites as required for setups and troubleshooting
:Setup and support smartphones including iPhone, Android, and others as needed.
:Perform additional related duties as required
:Contact outside parties such as: vendors and service technicians
:College degree and/or IT training including professional certifications
:Equivalent combination of education and experience will be accepted
:Three to five years related experience and/or training

:Expert at supporting desktop hardware and applications
:Experience and/or training with telecom systems and VOIP
:Experience and/or training with TCP/IP, VPN, routers and firewalls
:Experience with Microsoft Office, iOS, and server productsCompany Description:/h3:
Logistical company with over 30 years of experience in logistical solutions, OCASA has a large network of branches in the main cities of Latin America, the United States, Europe, Asia and Oceania; we also boast a network of qualified agents located in strategic locations worldwide. Our global network employs more than 3,000 people, making us a major integrated logistics company, with experience at a global level.


• Location: Miami

• Post ID: 76124012 miami is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018