Posted: Saturday, September 2, 2017 12:30 AM
Under routine supervision, the End User Support Analyst will provide level 2 support by responding to end user requests and by diagnosing issues to minimize downtime impact to Ryders business.High school diploma or equivalentMinimum three (3) years of experience in IT supportStrong verbal and written communication skillsExcellent analytical/technical ability and problem solving/troubleshooting skillsFlexibility to operate, and self:driven to excel, in a fast:paced environmentMust be highly organized with excellent time management skillsDetail:oriented with excellent follow up practicesExperience utilizing a help desk ticketing queue Ability to:Create and maintain professional relationships within all levels of the organization (peers, work groups, customers and supervisors)Work independently and as a member of a team in a fast paced multi:task environment with minimal supervisionWork well under pressure, successfully meet schedules, work independently while interacting with personnel from differing management levels, and produce high:quality work with minimal supervisionIntermediate knowledge and experience of: PC troubleshooting technical skills (Windows 7 and Windows 10)Troubleshooting smartphones and tablets (Android and iOS)Troubleshooting Office applications (including Outlook), Internet Explorer, Lync and Adobe applicationsTroubleshooting printersTroubleshooting network issues, TCP/IP, DNS and DHCPUnderstanding network concepts Troubleshoot and provide support on PCs (laptops and desktops) and wireless devices including but not limited to iOS, Android tablets, smartphones, Blackberry devices, air cards and hand held scanners to all levels of end usersResponsible for imaging, configuration, installation of PCs and end user data recoveryUtilize IT incident/change/asset management system to document, prioritize and track requestsInstall, maintain and repair PC hardware (including printers) and softwareCoordinate hardware warranty repairs with the vendor as required Additional jcf3037: Provide Level 2 IT support to end users with PC hardware, software, printing, mobile devices, PC re:images, data recovery, e:mail and software installation issuesProvide hands:on IT technical supportAdhere to IT procedural guidelines and policiesDecommission and disposal of IT equipment and responsible for the accuracy of the asset management informationProvide support during employee relocations and other projects as requiredAbility to provide 24/7 on call support if neededPerform other duties as assigned Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
• Location: Miami
• Post ID: 65292382 miami