search
Home > Miami jobs > Miami computer/technical

Posted: Monday, January 1, 2018 4:32 AM

Requisition No: 26304 Agency: Children and Families Working Title: DISTRIBUTED COMPUTER SYSTEMS ANALYST - 60932505 Position Number: 60932505 Salary: $17.00 - $17.50 per hour Posting Closing Date: 12/29/2017 THIS IS AN OTHER PERSONAL SERVICES (OPS) ADVERTISEMENT WE ACCEPT ELECTRONIC APPLICATIONS ONLY. Please do not send a hard copy to agency office. * Only US citizens and lawfully authorized alien workers will be hired.* This position is located in Miami in the Office of Information Technology Services. The Florida Department of Children and Families is the state of Florida's social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, child care providers, human trafficking and public assistance. The agency's mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. SPECIAL NOTE: Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application. DESCRIPTION This is technical work installing, implementing, maintaining, and supporting multiple computer systems for use by end-users including the hardware, software, and communications components. Standard Support coverage is Monday through Friday, 7:30 AM EST to 5:30 PM EST. However, hours may fluctuate and/or include weekends and evenings on occasion. EXAMPLES OF WORK Provides accurate, timely desktop computer technical work installing, implementing, maintaining, and supporting computer systems for use by end-users including the hardware & software components to both Department and outside agency customers. Coordinates work assignments with appropriate Department staff as well as other desktop support staff. Performs necessary follow-ups with customers to ensure that requests are handled efficiently and that quality solutions are provided and recognize or analyze priority issues for escalation. Providing detailed information regarding the issues to effectively solve problems in a timely and organized manner using industry best practices and procedures. Maintains all assigned issues within the Department's Issue Tracking System. Adds updates and provides current status information into the Tracking System in a timely and accurate manner. Identifies and documents resolutions, sharing the documentation and findings with other team members. Provides assistance for Voice Over IP (VOIP) phones and LAN/WAN connectivity troubleshooting to coordinate repairs with Regional as well as statewide support staff. Ensure desktop computers interconnect seamlessly with diverse systems including file servers, application servers, and administrative systems and networking software. Support client hardware/software upgrades and migrations as directed by the Desktop Support Manager and maintain excellent communication with all end users and other members of the technology department. Consults with regional and outside agency customers in conducting system assessments to define customer needs, system requirements and LAN/WAN connectivity requirements. Performs related work as required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of problem solving/troubleshooting techniques Knowledge of technical hardware, software and networking systems Knowledge of customer call documentation and tracking systems Ability to communicate clearly, oral and written Ability to learn in a fast-paced environment Ability to work independently Ability to handle stressful situations REQUIREMENTS Experience in customer call documentation and tracking system/ticketing system Strong technical understanding of computer hardware, software and networking systems (troubleshooting) Experience in a fast-paced Customer Service Oriented environment OTHER JOB RELATED REQUIREMENTS: Valid Florida Driver's License Working outside normal shift/business hours Navigate tight spaces which may involve a combination of kneeling, crawling, bending, stooping, and/or reaching. Ability to lift 30 pounds and move equipment PREFERENCES: Experience in support of Florida Safe Families Network (FSFN) Experience in support of Access Florida and Bluezone Experience in support of Microsoft Office 365 applications Experience in support of Windows 7 or newer Windows operating systems and compatible applications Experience in a IT Support environment Experience in working with Footprints ticket management software Knowledge of media products and applications Knowledge of VoIP products and support BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, FS, and, if applicable, Chapter 408, FS No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Also, employees are subject to background re-screening at least every five (5) years. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, FS, Drug-Free Workplace Act. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, FS, Drug-Free Workplace Act. Nearest Major Market: MiamiSDL2017

Source: http://www.juju.com/jad/00000000gcuj29?partnerid=af0e5911314cbc501beebaca7889739d&exported=True&hosted_timestamp=0042a345f27ac5dc02d96ccccc4c3c2d88e438ede98045f000fcf700ee48587d


• Location: Miami

• Post ID: 75825367 miami
miami.backpage.com is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018 backpage.com