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Posted: Thursday, March 9, 2017 7:10 AM

Job Description:/h3:
ABOUT FIU
Florida International University is recognized as a Carnegie engaged university. It is a public research university with colleges and schools that offers more than 180 bachelors, masters and doctoral programs in fields such as engineering, international relations, architecture, law and medicine. As one of South Floridas anchor institutions, FIU contributes 9.8 billion each year to the local economy. FIU is Worlds Ahead in finding solutions to the most challenging problems of our time. FIU emphasizes research as a major component of its mission. FIU has awarded over 200,000 degrees and enrolls more than 54,000 students in two campuses and three centers including FIU Downtown on Brickell, FIUI:75, and the Miami Beach Urban Studios. FIU also supports artistic and cultural engagement through its three museums: the Patricia and Phillip Frost Art Museum, the Wolfsonian:FIU, and the Jewish Museum of Florida:FIU. FIU is a member of Conference USA and has over 400 student:athletes participating in 18 sports. For more information about FIU, visit
fiu.

POSITION DESCRIPTION
The Herbert Wertheim College of Medicine is currently seeking a Clinical IT Field Analyst II to join our team of professionals.
Duties Include:
:Provides overall classroom AV and technology support to ensure systems and equipment are functioning at an optimal level.
:Provides support and troubleshooting for AV systems (including Crestron, Polycom, VBrick, EMS) in learning facilities (classrooms and simulation center) and conference rooms.
:Performs setup and operations of sound and multimedia systems for events.
:Edits course capture video and publishes to the end users within established timeframe.
:Uploads and updates course content to the learning management system within established timeframe.
:Identifies issues and trends; escalates issues as appropriate for timely resolution.
:Performs equipment testing and systems training for end users and other IT staff members.
:Works with consultants and vendors for escalated troubleshooting efforts and parts replacements.
:Performs computing equipment (desktop, laptop, peripherals, etc.) setup and deployment at local and remote sites.
:Troubleshoots, installs, upgrades, maintains and repairs computing equipment hardware and software issues, including connectivity problems.
:Works with COM IT Ticketing system to create, track, manage, and report on help desk tickets based on established time frame.
:Communicates with end users to identify, explain, and resolve issues; Organizes work based on established priorities with little to no supervision.
:Provides training to users as needed to educate users on use of system or application as needed.
:Develops and provides documentation.
:Works off hours as needed to maintain AV systems uptime and operational continuity.
:Effectively analyzes situations and utilizes creative problem solving.
:Performs related duties as required or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

MINIMUM QUALIFICATIONS

Bachelors degree in an appropriate area of specialization and three (3) years of IT experience, OR an equivalent combination of relevant education and/or experience.

DESIRED QUALIFICATIONS

:Proficiency in successfully and efficiently supporting classroom or equivalent integrated A/V systems.
:Experience with operational support and troubleshooting for Crestron systems.
:Experience with learning management systems. (i.e. Canvas, Blackboard, Moodle).
:Experience with AV editing and course capture software.
:Working knowledge of operation of audio visual systems.
:Working knowledge and experience with configuring and troubleshooting current Windows and Apple operating systems.
:Experience with desktop and laptop hardware installs for Lenovo, Dell, Mac. Working knowledge of LAN/WAN, TCP/IP, HTTP, DNS

Source: https://www.tiptopjob.com/jobs/64414998_job.asp?source=backpage


• Location: Miami

• Post ID: 47618383 miami
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