Posted: Saturday, September 2, 2017 12:12 AM
As part of the Ryder team, the Procurement Application Support Specialist I position will provide application support to users who utilize Procurement and AP SaaS Systems.Bachelors degree in Business, Information Technology or Management Information SystemThree (3) years or more experience in IT, preferably in Software, SaaS Solutions and/or helpdeskDemonstrates problem solving skills. Strong analytical/technical ability, problem solving and troubleshooting skillsStrong verbal communication and listening skills. Must be able to effectively and clearly communicate to the end:user community, tailoring the communication style/method to the specific need and be able to discuss technical solutions in a non:technical mannerAptitude to learn a new business and systems. Ability to quickly learn new applications and new technologiesStrong written communication skillsAbility to:Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)Work independently and as a member of a team. Self starter with ability to work independently and as a member of a teamPrioritize, structure and schedule tasks to maximize effort and meet deadlines. Work well under pressure, successfully meet schedules, and work independently while interacting with personnel from differing groups and management levels, to produce high:quality work with minimal supervisionCapable of independent decision:makingDemonstrate time management and priority setting skills. Capable of multi:tasking, highly organized with the ability to prioritize work effectively and excellent time management skillsDetailed oriented with excellent follow:up practicesPossess strong technical aptitude. Experience in SaaS solutions preferredAbility to assess a situation, seek multiple perspectives, gather information if necessary and solve issuesBasic skills in Microsoft Office, SQL and Oracle SQL to create, select, execute and delete statements (beginner level)Strong PC skills including but not limited to I.E., Excel, PowerPoint, Word and Outlook (advanced level)Knowledge in Ariba solutions (intermediate level) preferredMonitor ticket queues and alerts to resolve issues, receive and reply to support requests through help desk applicationProvide timely response, meeting all defined service level agreements and ensuring resolution to all reported issuesInteract with Application Managers for all items requiring escalation to additional support teamsDevelop and deliver user trainingFacilitate technical meetings to drive the recovery of issuesResponsible for the analysis, troubleshooting and resolution of second level technical incidents while adhering to departmental proceduresProactively learn new technologies to support applications as they become part of the Ryder portfolio strong customer service skillsCreate and update system support technical documentationPerform other duties as assigned Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
• Location: Miami
• Post ID: 65292482 miami