Agency: Department of Health
Working Title: OPS SENIOR CLERK - 64913705
Salary: $14.55 per hour
Posting Closing Date: 03/09/2018
OPS SENIOR CLERK
Open and competitive Opportunity
The incumbent provides services for the Women Infant Children (WIC) Program in accordance with DHM 150-24, and the FL-WISE Users Manual. Incumbent is responsible to follow and adhere to all rules, regulations, policies, and procedures of the Florida Department of Health (FL-DOH) and the WIC and Nutrition Program. The incumbent in this position will have the authorized need to know access to confidential WIC client records, and the FL-WISE data system. Assignments of Duty Station, hours and days worked may vary based on agency/unit needs. Incumbent will have access to records containing social security numbers in the performance of job duties. The incumbent of the position will work with a diverse population and will deliver services in English, Spanish and Creole.
Answer telephone calls for the WIC and Nutrition Program Administrative office. Screen and direct all calls in English and Spanish to proper individuals within the department. Provides information to potential and existing customers regarding WIC services. Instructs potential customers on how to obtain services.
Participates in Outreach activities including but not limited to FL-DOH Events, Community Programs, contacting healthcare professionals, contacting potential WIC clients refer through Mom Care/Caring for Miami and scheduling appropriate appointments, and other outreach activities as assigned. Ensure the completion of the Community Partner Fax Referral Tracking Report daily.
Independently schedules/re-schedules appointments for WIC and potential WIC clients. Enters client information into appropriate FL-Wise Data System. Obtains basic information to complete clients precertification screens. Inputs appropriate comments about clients health and financial status in the Client Alert Note screen. Gives appropriate appointments to the correct WIC Clinics. Place Alert when appropriate. Researches client records in the FL-Wise Data Computer System. Ensures that duplicate records are not created. Refers callers to WIC units supervisors when needed. Verifies and process VOC information. Calls appropriate out of state WIC offices and, verify WIC certification information.
Answer telephone calls for all departments within DOH-Miami-Dade-County. Screen all calls in English, Spanish and Creole and provides information to the public and clients regarding DOH-Miami-Dade-County services. Instructs potential customers on how to obtain services and, refers callers to DOH-Miami-Dade County services or community agencies as appropriate.
Mails or emails referral forms, eligibility forms, and other program information or directs the public including WIC clients to internet as appropriate. Knowledgeable in WIC Program and DOH-Miami-Dade-County operations, procedures and policies.
Operates office equipment: fax machine, copier, scanner etc. Screens clients for eligibility via appropriate methodology.
Ensures accurate completion and timely submission of all administrative records including but not limited to: Employee Activity Records (EARs), timesheets, leave requests, travel, SERVFL, Train Florida, etc. Email communications must be maintained on a daily basis.
Knowledge, Skills and Abilities:
Knowledge of and ability to operate an automated telephone system.
Ability to analyze data, solve problems independently and complete arithmetic calculations.
Ability to be discrete and maintain strict confidentiality.
Ability to communicate verbal information effectively to individuals and/or group of individuals.
Ability to enter data quickly and accurately into computerized database.
Ability to establish and maintain effective working relationships with others.
Ability to get along well with people.
Ability to initiate, work independently, highly organized and attentive to details.
Ability to interview clients.
Ability to plan, organize and coordinate work activities.
Ability to understand and apply applicable rules, regulations, policies and procedures.
Ability to use WIC Data System proficiently.
Knowledge of correct grammar.
Ability to operate general office equipment.
- Call center experience
- Interviewing experience in obtaining confidential and demographic information.
Other job related requirements for this position:
- High School Diploma or GED
- Commuinicate effectively verbally and in writing in English, Spanish and Creole
- Variable work week, Monday through Saturday (40 hours) between 7:00 am to 6:00 pm.
- Only U.S. citizens and lawfully authorized alien workers will be hired.
- NOTE: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This language takes the place of previous language used that referenced the State of Florida application.
- This position requires a security background check and/or drug screening and participation in direct deposit. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.
- Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: (link removed)
- If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
- The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
- Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
- If you have any questions regarding this advertisement, please contact Sonia Ruiz or Marilyn Small at 1-786-336-1333; please be ready to provide the requisition number.
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Departments VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
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• Post ID: 80459242 miami