Posted: Monday, February 26, 2018 5:05 AM
Job Description We are a growing virtual receptionist / answering service, servicing customers nationwide, looking for an Operations Manager to join our Miami, FL team. If you are a dedicated, self motivated and proactive person seeking a new career with a growing and stable company, please apply. About Office Sense Office Sense provides small and medium sized businesses with professional live answering and virtual receptionist services. It’s important to note that we are not a call center; we only service our own virtual receptionist accounts. We have helped clients nationwide in diverse industries—from medical, to legal to real estate, and the service industries; we have helped all kinds of clients streamline their businesses—from doctors’ offices, attorneys, realtors, and churches to beauty salons, consultants, and electricians. With years of experience, Office Sense’s management is dedicated to adding value to our customers by providing personalized and reliable contact center solutions to meet their business needs. Our company is built on the foundations of hard work and efficiency. We understand that the basic pillars of a business are communication and professionalism. Our goal is to provide a reliable and trustworthy service—one that our customers will be satisfied with. Requirements Typical duties may include but are not limited to: Ability to handle and organize multiple detailed projects with a high level of accuracy Must be well organized, well spoken, motivated and customer service skills Review and analyze reports pertaining to KPIs, production, scheduling, quality assurance evaluation Propose and develop solutions to operational issues Assist in administrative tasks Research escalated customer service issues, backup customer service team Computer knowledge and savvy, including but not limited to Office Suite, Outlook, Excel, Word, Business Analytics Excellent English written and grammar skills, Bilingual a plus Call center and management experience a plus Benefits Comfortable Environment We choose our offices to be central so that it’s easy for people to get to and that they are close to shops and restaurants. As far as the office interior is concerned, we make sure that the office is comfortable and a casual friendly enviroment. Competitive Pay We provide competitive remuneration and also generous bonuses. We value our employees and want to keep them happy. Salary to be determined based on experience. Room for Growth We’re a growing company with plenty of opportunities for career advancement including training, and management. We believe in growing together. Part of a Team When you work at Office Sense you’ll feel that you are part of a team and that is because we believe in putting our staff members first. A company is only as good as their employees. We recruit the best and treat them the best so we can all grow together.
• Location: Miami
• Post ID: 80593372 miami